General Terms & Conditions of Sale
GENERAL TERMS AND CONDITIONS OF SALES
Cancellation or modification of a service reservation
For Accommodation Services (reservation of rooms within an Establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, and this in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to the provision of accommodation services that must be provided on a specific date or period.
For each Service reservation, the Special Conditions specify the terms and conditions for cancelling and/or modifying the reservation.
Reservations with prepayment cannot be modified and/or cancelled. Deposits (sums paid in advance) will not be reimbursed. In this case, this is mentioned in the Special Conditions.
Where permitted by the Special Conditions:
- Services reservations may be modified or cancelled by following the link at the end of your confirmation e-mail and following the instructions displayed on your screen.
- Service reservations may be modified or cancelled directly on the Site via the “Modify or cancel a reservation” section.
- The modification or cancellation of a reservation for a Service can be made directly with the Establishment, whose telephone and other contact details are specified on the reservation confirmation sent by e-mail.
If a Service is interrupted due to the Customer’s fault, the full agreed price will be collected. In the case of reservation with prepayment before the stay, no refund will be granted.
Cancellation fees
Cancellation fees are non-refundable if a non-cancellable, non-refundable fare is selected. For all other offers, please refer to the conditions presented in the booking engine. In the event of a no-show, 100% of the reservation will be charged and is non-refundable.
In the event of cancellation, if you have paid all or part of the reservation online, this amount will be refunded after deduction of the cancellation fee (except for non-cancellable, non-refundable offers).
Taxes
The prices are displayed including VAT. Tourist tax, government or local taxes may be requested in addition.
Consumer mediator
After contacting our Guest Services and failing to receive a satisfactory response within a period of 60 days, you can apply to Tourism and Travel Ombudsman by e-mail through the website www.mtv.travel or by letter to the following address:
Association de Médiation Tourisme et Voyage (MTV), CS 30958, 75383 Paris Cedex 08
Telephone solicitation
After collecting your telephone number, we inform you that — except for calls made in connection with the performance of an existing contract and related to its matter — we cannot contact you by telephone for direct marketing purposes without your prior consent.
Law applicable
The General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may be applicable in the country of residence of the consumer.
Hotel Rules
Presentation
The hotelier is at liberty not to receive clients whose dress is indecent and neglected, clients with noisy or incorrect behavior, clients whose behavior is contrary to good morals and public order.
Payment
We accept holiday vouchers and the following bank cards: Visa, Eurocard, Mastercard, American Express. We ask anyone staying in our establishment to present a valid credit card on arrival or during the reservation on which a pre-authorization will be made. In the event that you cannot provide it to us, we will be forced to not comply with your request for room rental.
IN THE EVENT OF INTERRUPTION OF THE STAY, no refund will be made. Likewise, in the event of early departure, the entire stay is due. Delays on arrival or early departures cannot under any circumstances give rise to reimbursement.
All cancellations must reach us 48 hours before the date of arrival. After this deadline, the reservation is due. NON-PRESENTATION is considered as the effective taking of the room.
Tourist Tax
The tourist tax is not included in the price of the reservation, is in force in the municipality. It is payable on site.
Access to the rooms
The rooms are available FROM 3:00 p.m. and must be vacated before 11:00 a.m. Please note, in the event of a departure after that, you will be charged an additional night. If you wish to keep the room for an extra night, payment for the room must be made before 11:00 a.m., subject to availability. In addition, your room is provided for a specific number of people; To ensure the hotel's safety rules, you must under no circumstances accommodate additional people. Please ensure that your bedroom door is securely closed before leaving the bedroom or going to bed.
Access
Our establishment is unfortunately not authorized to accommodate people with reduced mobility (stairs to access the hotel and non-compliant elevator).
Prohibition
We remind you that the ban on smoking has been in effect in all public places since January 2, 2008. It is also absolutely forbidden to smoke in the rooms for obvious reasons of safety and comfort (non-compliance will result in compensation of 50 € /stay to restore the room). It is forbidden to use gas appliances in the bedrooms, for example: Stove, etc …
Animals
Animals are not accepted in our establishment.
Breakfast
Breakfast is served as a buffet on the hotel’s first floor. The hotel decline any responsibility for your luggage or objects deposited in public places.
Degradation
We ask you to respect the premises as well as the decoration of your room. In the event of a problem, the customer can use his civil liability.
Disadvantages
To respect the rest of other customers, be careful not to slam the doors or to make too much noise, particularly between 10 p.m. and 8 a.m. Any neighborhood noise related to the behavior of a person, may lead the hotelier to invite the customer to leave the establishment without the need to make a refund, since the noise generated is likely to be harmful. customer peace of mind (art. R.1334-30 and R; 1334-31 of the Public Health Code).
A hotel room is a place of rest. All trade is strictly prohibited there. THE INTERNAL RULES of the hotel apply to all reservations. Any stay implies acceptance of the special conditions and the hotel’s internal regulations.
In the event of non-compliance by the customer with any of these provisions, the hotel manager will be obliged to invite the customeur to leave the establishment and this, without any indemnity.